Real estate growth tools by Loyal Techno Group
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Billing & account policies

Billing should be clear before you commit.

This disclosure explains how Loyal Techno Group handles subscription billing, plan changes, cancellations, onboarding and project payments, and charges that may come from an MLS or another provider.

 
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Plain-English guidance for customers in the United States and Canada. Customer-specific terms in an approved Order Form or agreement may apply.
Understand what you may be charged for
SUB
Recurring subscription
Your selected Loyal plan
RECURRING
50
Onboarding or project work
Separate one-time payment schedule
ONE-TIME
MLS
MLS / data-provider charges
Set or imposed by the provider
THIRD PARTY
EXT
Other third-party charges
Handled as stated in your quote or agreement
WHEN APPLICABLE
Jump to:
Billing basics
Subscriptions
Failed payments
Plan changes
Launch Offer
Projects
MLS fees
Related policies
Billing basics

The essentials, up front.

Prices, taxes and available payment methods can vary by transaction. These are the baseline rules for Loyal billing.

 
$

Currency

All prices are stated in U.S. dollars unless otherwise indicated.

%

Taxes

Displayed prices exclude applicable taxes. Where Loyal is legally required to collect sales tax, GST/HST, or another applicable tax, the amount may be calculated and added during checkout or invoicing.

S

Secure payment processing

Online payments and recurring subscriptions are processed through Stripe. Available payment methods are shown during checkout and may vary by location, currency, transaction type and availability.

No standard public annual discount is currently offered. Annual billing may be available after consultation and management approval, with its pricing, payment timing, renewal, cancellation and any discount stated in the applicable Order Form or agreement.
Recurring subscriptions

How ongoing billing works.

Recurring subscriptions are automatically charged through Stripe using the customer’s saved payment method.

Applicable invoices, receipts and failed-payment notifications may be delivered to the billing email associated with the account.
Automatic recurring charges

Your recurring subscription is charged using the saved payment method associated with the account. Billing frequency and plan pricing are shown during checkout or in the applicable Order Form or agreement.

Manage billing through Stripe

Customers can use the Stripe Customer Portal for supported billing actions, including the cancellation path described below. Available portal actions depend on Loyal’s configured Stripe settings.

Annual arrangementsAnnual arrangements

Annual billing is not a standardized public pricing option. When management approves an annual arrangement, the commercial terms—including renewal and cancellation—will be stated in the applicable Order Form or agreement.

Failed payments

A clear grace period before suspension.

If a recurring payment fails, you have seven calendar days to update the payment method or pay the outstanding balance.

01

Payment fails

The recurring charge is not successfully collected.

7 DAYS

Grace period

You have seven calendar days to update the payment method or pay the outstanding balance.

DAY 8

Suspension may begin

Loyal may suspend some or all affected services beginning on the eighth calendar day after the failed payment.

DAY 30

Termination may occur

If payment remains outstanding for 30 calendar days, Loyal may terminate the affected subscription or account.

Important: Suspension does not cancel the subscription, eliminate an outstanding balance, or remove third-party charges already incurred on the customer’s behalf. Stripe retry timing is not promised here.
Plan changes & cancellation

What happens when your needs change.

Upgrades, downgrades and cancellations follow different timing so you know when a change takes effect.

 
UPGRADE

Upgrade immediately

Plan upgrades take effect immediately after successful payment.

You may be charged the prorated difference for the remainder of the current billing period.

DOWNGRADE

Change at renewal

Plan downgrades take effect on the next renewal date, so you keep your current plan through the period you have already paid for.

There is no prorated refund or credit for the plan-price difference during the current period.

CANCEL

Stop future renewals

Standard cancellation becomes effective at the end of the current paid billing period and does not normally create a prorated refund for that period.

Commitments, annual terms, Limited Launch Offer terms, or a different written agreement may change when cancellation takes effect.

How to request cancellation: use the Stripe Customer Portal, or email [email protected] from the billing/payment email address associated with your account. For manually processed email requests, we recommend submitting the request at least two business days before your renewal date.
Limited Launch Offer

A special first-year price with a real 12-month commitment.

The Limited Launch Offer is available to the first 10 eligible customers. The discounted Launch Offer price applies during the initial 12-month subscription commitment.

 

First 10 eligible customers

Availability is limited.

12-month initial commitment

Cancellation requested during the term normally takes effect at its end.

No discount repayment

You do not repay discounts already received if you request cancellation during the initial term.

Regular price after the initial term

The subscription moves to the regular applicable price unless your agreement states otherwise.

After the commitment

Normal period-end cancellation rules apply. Launch discounts cannot be combined unless expressly approved. See Pricing →
 
One-time work

Subscription fees and project payments are separate.

Platform onboarding and certain projects use a standard two-part payment structure unless a written agreement states otherwise.

 
Platform onboarding & projects

Standard 50 / 50 payment structure

These charges are separate from your recurring subscription.

50%

When onboarding or project work begins

50%

Before production launch, following the applicable delivery/acceptance process

Detailed scope belongs in the relevant Pricing and Implementation & Project Delivery materials rather than on this billing disclosure.

Other third-party charges

Separate when applicable

A project or service can sometimes involve a third-party product or service beyond MLS/data-provider charges.

  • Applicable third-party charges are separate when they are not included in Loyal’s quoted fee.
  • The relevant quote, Order Form or agreement should identify how known third-party charges are handled.
  • Provider terms and amounts may be controlled by the third party, not by Loyal.
MLS & data providers

Provider charges are not Loyal subscription fees.

An MLS organization or data provider may impose its own application, setup, certification, vendor, data-access, licensing, recurring or other provider-specific charges.

MLS / data-provider chargesImposed or determined by the provider
Loyal professional-service chargesWork performed by Loyal
  • May be billed directly to you by the provider
  • May be passed through by Loyal when Loyal acts as an approved vendor or data recipient
  • May require advance payment when the amount is known before provisioning
  • May be invoiced after Loyal incurs or receives notice of a later-assessed charge
  • Normally non-refundable once ordered, incurred, paid or provisioned on your behalf
  • Unusual feed integration
  • Custom development
  • Special certification work
  • Vendor approval work
  • Unsupported feed work

MLS / data-provider charges

Imposed or determined by the provider

Loyal professional-service charges

Work performed by Loyal

MLS / data-provider charges

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May be billed directly to you by the provider
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May be passed through by Loyal when Loyal acts as an approved vendor or data recipient
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May require advance payment when the amount is known before provisioning
✓
May be invoiced after Loyal incurs or receives notice of a later-assessed charge
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Normally non-refundable once ordered, incurred, paid or provisioned on your behalf

Loyal professional-service charges

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Unusual feed integration
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Custom development
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Special certification work
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Vendor approval work
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Unsupported feed work

Why the distinction matters: provider charges come from the MLS or data provider and are separate from Loyal’s subscription and professional-service fees. A separately quoted fee for Loyal’s actual integration, certification, development or approval work is a Loyal professional-service charge—not an MLS pass-through fee. This page does not promise that passed-through provider charges will always be billed “at cost” or “without markup.”