Real estate growth tools by Loyal Techno Group
The terms governing services ordered from Loyal Techno Group LLC and the responsibilities of each party.
Platform subscription billing starts at the documented Production Activation Date, not at the beginning of onboarding.
The standard onboarding payment is 50% when work begins and 50% before production launch, subject to the approved acceptance and payment process.
This separate service starts on its agreed service-start date, with three monthly billing periods initially and monthly renewal thereafter.
After acceptance and clearance of the final onboarding payment, you may request a launch-coordination period of up to 14 calendar days. If you postpone public launch beyond that period after subscribed services are production-ready, the Production Activation Date occurs on the fifteenth calendar day unless another date is agreed in writing.
Monthly subscription billing and the 30-Day Platform Fit Guarantee begin on the Production Activation Date even if you keep the website private or delay promotion. This rule does not apply while a material defect, LTG-caused delay, unavailable required review access, required MLS/data approval or usable data, or another required external dependency outside your control prevents meaningful use.
The accepted quote, order, statement of work, checkout disclosure, or written agreement specifies prices, taxes, billing periods, minimum commitments, renewal, and cancellation conditions. Customer-specific written terms control where they differ from these general terms.
Cancellation normally takes effect at the end of the current paid billing period and stops future renewals, subject to any agreed minimum or annual term. Use the Stripe Customer Portal or email [email protected] from the account’s billing email. Submit manually processed email requests at least two business days before renewal.
The 30-Day Platform Fit Guarantee covers the first monthly platform payment, once per account, from Production Activation. It does not cover onboarding, projects, custom work, or third-party fees.
Any billing, refund, delivery, or support terms incorporated into your accepted agreement also apply. No additional services or charges arise merely from visiting this page.
You retain your rights in information and materials you lawfully provide. LTG retains its rights in its products, software, and reusable components. Ownership and permitted use of custom deliverables follow the applicable written agreement, including payment conditions.
Third-party software and licensed MLS information remain governed by their own licenses. An export does not grant rights in LTG software, source code, credentials, or third-party materials beyond the rights you otherwise hold.
LoyalCRM customers can use available self-service exports. Upon an authorized customer’s request, LTG provides one standard assisted CRM export every three months free of charge. This includes exportable LoyalChat or LoyalMLS information synced to LoyalCRM; it does not promise a complete WordPress backup or unsynced records. Any additional export entitlement in your written agreement continues to apply.
Request final commercial exports before cancellation takes effect. LTG sends a reminder before a scheduled cancellation. Standard authorized exports are delivered within 10 business days after authority verification, subject to the applicable agreement. Data needed for a timely request is preserved until delivery and the end of a 14-calendar-day download period after the export-ready notice.
After cancellation, LTG may delete the data it controls without a guaranteed retrieval period, except for timely pending exports and applicable legal duties. Backups expire through normal rotation. Customer-managed WordPress information remains under the customer’s hosting arrangements. Standard WordPress/content exports included in your agreement must also be requested before cancellation.
At termination, LTG deactivates the subscribed services and dependent functionality stops. Third-party licenses continue to apply. Custom conversion or migration assistance may be quoted separately. Commercial allowances do not restrict mandatory privacy or data-return rights.
PRIVATE PACKAGE LINKS
For billing, cancellation, or agreement questions, contact our billing team.
